Walk With Us Gold Coast (“we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our Website https://walkwithusgc.org.au/ (the “Website”) or interact with our services.
We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services and operate our organisation. The types of personal information we may collect include:
Contact Information: Name, email address, phone number, and postal address.
Demographic Information: Age, gender, and general location.
Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on the Website. This information is typically collected through cookies and analytics tools.
Communications: Records of your correspondence with us, including emails and other interactions.
We collect personal information directly from you when you:
Register as a volunteer.
Subscribe to our newsletter or other communications.
Contact us via email, phone, or online forms.
Participate in surveys or provide feedback.
Interact with our Website.
Use of Personal Information
We use your personal information for the following purposes:
To provide our services: To facilitate your participation in groups, events, and programs.
Communication: To send you updates, newsletters, and event information and respond to your inquiries.
Safety and well-being: To ensure the safety of participants in our activities, including emergency contacts and relevant health information.
Improve our services: To understand how our Website and services are used and to improve their quality and relevance.
Administration: For internal record keeping, administrative purposes, and to manage our relationship with you.
Compliance: To comply with our legal obligations.
Disclosure of Personal Information
We may disclose your personal information to:
Our volunteers and staff: Who need access to the information to perform their duties and provide services.
Emergency services: In the event of an emergency, we may share relevant contact information with paramedics or other emergency responders.
Service Providers: Third-party service providers who assist us in operating our Website or providing our services (e.g., website hosting, analytics providers). These providers are only given access to personal information that is necessary to perform their functions and are required to protect the information in a manner consistent with Australian privacy laws.
As required by law: Where we are legally required to do so, such as in response to a court order or subpoena.
With your consent: For any other purpose with your explicit consent.
We will not sell, rent, or lease your personal information to third parties.
Sensitive Information
Sensitive information is collected only with your consent and when it is reasonably necessary for us to provide our services (e.g., to ensure your safety during activities). We will only use or disclose sensitive information for the purposes for which it was collected or for directly related secondary purposes unless otherwise required or permitted by law.
Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
Implementing physical, electronic, and procedural safeguards.
Restricting access to personal information to authorised personnel only.
Using secure servers for data storage.
Regularly reviewing our security practices.
However, no data transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Cookies and Analytics
We use cookies and similar tracking technologies on our Website to enhance your browsing experience, analyse Website traffic, and understand user behaviour. Cookies are small data files stored on your device.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.
We may use third-party analytics services (e.g., Google Analytics) to collect and analyse anonymous information about Website usage. This information helps us understand how visitors interact with our Website and improve its content and functionality.
Links to Other Websites
Our Website may contain links to other websites that we do not operate. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies in that information.
To request access or correction, please get in touch with us using the details below. We may require you to verify your identity before providing access or making corrections. We will respond to your request within a reasonable timeframe.
Making a Complaint
If you believe that we have breached the Australian Privacy Principles or have any concerns about our privacy practices, please get in touch with us in writing using the details provided below. We will investigate your complaint and endeavour to respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated Privacy Policy will be posted on our Website, and the “Effective Date” at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please get in touch with us at:
Walk With Us Gold Coast mailto:nikki@walkwithusgc.org.au
